EMT Practice Test

1. Question Content...

---

Question1: (NTO) has multiple salesforce orgs based on geographical reports (AMER, EMEA, APAC). NTO products are in the AMER org and need to be created in the EMEA and APAC after the products are approved.
Which two features should a data architect recommend to share records between salesforce orgs? Choose 2.

Question2: UC has a variety of systems across its technology landscape, including SF, legacy enterprise resource planning (ERP) applications and homegrown CRM tools. UC has decided that they would like to consolidate all customer, opportunity and order data into Salesforce as part of its master data management (MDM) strategy.
What are the 3 key steps that a data architect should take when merging data from multiple systems into Salesforce? Choose 3 answers:

Question3: The head of sales at Get Cloudy Consulting wants to understand key relevant performance figures and help managers take corrective actions where appropriate.
What is one reporting option Get Cloudy Consulting should consider?

Question4: Northern trail Outfitters (NTO) uses Sales Cloud and service Cloud to manage sales and support processes. Some of NTOs team are complaining they see new fields on their page unsure of which values need be input. NTO is concerned about lack of governance in making changes to Salesforce.
Which governance measure should a data architect recommend to solve this issue?

Question5: Universal Containers (UC) is planning to move away from legacy CRM to Salesforce. As part of one-time data migration, UC will need to keep the original date when a contact was created in the legacy system. How should an Architect design the data migration solution to meet this requirement?

Question6: A large retail company has recently chosen SF as its CRM solution. They have the following record counts:
2500000 accounts
25000000 contacts
When doing an initial performance test, the data architect noticed an extremely slow response for reports and list views.
What should a data architect do to solve the performance issue?

Question7: Universal Containers (UC) uses the following Salesforce products:
Sales Cloud for customer management.
Marketing Cloud for marketing.
Einstein Analytics for business reporting.
UC occasionally gets a list of prospects from third-party source as comma-separated values (CSV) files for marketing purposes. Historically, UC would load contact Lead object in Salesforce and sync to Marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing process.
What should a data architect recommend to UC in order to immediately avoid storage issues in the future?

Question8: Universal Containers (UC) has implemented Sales Cloud for its entire sales organization, UC has built a custom object called projects_c that stores customers project detail and employee bitable hours.
The following requirements are needed:
A subnet of individuals from the finance team will need to access to the projects object for reporting and adjusting employee utilization.
The finance users will not access to any sales objects, but they will need to interact with the custom object.
Which license type a data architect recommend for the finance team that best meets the requirements?

Question9: Universal Containers has a legacy system that captures Conferences and Venues. These Conferences can occur at any Venue. They create hundreds of thousands of Conferences per year. Historically, they have only used 20 Venues. Which two things should the data architect consider when denormalizing this data model into a single Conference object with a Venue picklist? Choose 2 answers

Question10: An Architect needs information about who is creating, changing, or deleting certain fields within the past four months.
How can the Architect access this information?

Question11: NTO uses salesforce to manage relationships and track sales opportunities. It has 10 million customers and 100 million opportunities. The CEO has been complaining 10 minutes to run and sometimes failed to load, throwing a time out error.
Which 3 options should help improve the dashboard performance?
Choose 3 answers:

Question12: An architect is planning on having different batches to load one million Opportunities into Salesforce using the Bulk API in parallel mode. What should be considered when loading the Opportunity records?

Question13: Universal Containers keeps its Account data in Salesforce and its Invoice data in a third -party ERP system. They have connected the Invoice data through a Salesforce external object. They want data from both Accounts and Invoices visible in one report in one place. What two approaches should an architect suggest for achieving this solution? Choose 2 answers

Question14: Universal Containers is experiencing frequent and persistent group membership locking issues that severely restricts its ability to manage manual and a automated updates at the same time.
What should a data architect do in order to restore the issue?

Question15: UC has a roll-up summary field on Account to calculate the count of contacts associated with an account. During the account load, SF is throwing an "Unable to lock a row" error.
Which solution should a data architect recommend, to resolve the error?

Question16: UC recently migrated 1 Billion customer related records from a legacy data store to Heroku Postgres. A subset of the data need to be synchronized with salesforce so that service agents are able to support customers directly within the service console. The remaining non- synchronized set of data will need to be accessed by salesforce at any point in time, but UC management is concerned about storage limitations.
What should a data architect recommend to meet these requirements with minimal effort?

Question17: Universal Containers has defined a new Data Quality Plan for their Salesforce data and wants to know how they can enforce it throughout the organization. Which two approaches should an architect recommend to enforce this new plan?
Choose 2 answers

Question18: Universal Containers would like to remove data silos and connect their legacy CRM together with their ERP and with Salesforce. Most of their sales team has already migrated to Salesforce for daily use, although a few users are still on the old CRM until some functionality they require is completed. Which two techniques should be used for smooth interoperability now and in the future.

Question19: A company has 12 million records, and a nightly integration queries these records.
Which two areas should a Data Architect investigate during troubleshooting if queries are timing out? (Choose two.)

Question20: How can an architect find information about who is creating, changing, or deleting certain fields within the past two months?

Question21: Universal Containers wants to implement a data -quality process to monitor the data that users are manually entering into the system through the Salesforce UI. Which approach should the architect recommend?

Question22: Universal Containers wishes to maintain Lead data from Leads even after they are deleted and cleared from the Recycle Bin. What approach should be implemented to achieve this solution?

Question23: As part of addressing general data protection regulation (GDPR) requirements, UC plans to implement a data classification policy for all its internal systems that stores customer information including salesforce.
What should a data architect recommend so that UC can easily classify consumer information maintained in salesforce under both standard and custom objects?

Question24: Cloud Kicks has the following requirements:
* Their Shipment custom object must always relate to a Product, a Sender, and a Receiver (all separate custom objects).
* If a Shipment is currently associated with a Product, Sender, or Receiver, deletion of those records should not be allowed.
* Each custom object must have separate sharing models.
What should an Architect do to fulfill these requirements?

Question25: During the implementation of Salesforce, a customer has the following requirements for Sales Orders:
1. Sales Order information needs to be shown to users in Salesforce.
2. Sales Orders are maintained in the on-premises enterprise resource planning (ERP).
3. Sales Order information has more than 150 million records.
4. Sales Orders will not be updated in Salesforce.
What should a data architect recommend for maintaining Sales Orders in salesforce?

Question26: Northern Trail Outfitters (NTO) has a variety of customers that include householder, businesses, and individuals.
The following conditions exist within its system:
NTO has a total of five million customers.
Duplicate records exist, which is replicated across many systems, including Salesforce.
Given these conditions, there is a lack of consistent presentation and clear identification of a customer record.
Which three option should a data architect perform to resolve the issues with the customer data?

Question27: Universal Containers (UC) has a requirement to create an Account plan object that is related to the Account object. Each Account plan needs to have an Account object, but the accessibility requirement of the Account plan is different from the Account object. What should an Architect recommend?

Question28: Universal Containers wants to develop a dashboard in Salesforce that will allow Sales Managers to do data exploration using their mobile device (i.e., drill down into sales-related data) and have the possibility of adding ad-hoc filters while on the move. What is a recommended solution for building data exploration dashboards in Salesforce?

Question29: A Salesforce customer has plenty of data storage. Sales Reps are complaining that searches are bringing back old records that aren't relevant any longer. Sales Managers need the data for their historical reporting.What strategy should a data architect use to ensure a better user experience for the Sales Reps?

Question30: Universal Containers (UC) maintains a collection of several million Account records that represent business in the United Sates. As a logistics company, this list is one of the most valuable and important components of UC's business, and the accuracy of shipping addresses is paramount. Recently it has been noticed that too many of the addresses of these businesses are inaccurate, or the businesses don't exist. Which two scalable strategies should UC consider to improve the quality of their Account addresses?

Question31: NTO processes orders from its website via an order management system (OMS). The OMS stores over 2 million historical records and is currently not integrated with SF. The Sales team at NTO using Sales cloud and would like visibility into related customer orders yet they do not want to persist millions of records directly in Salesforce. NTO has asked the data architect to evaluate SF connect and the concept of data verification. Which 3 considerations are needed prior to a SF Connect implementation?
Choose 3 answers:

Question32: Universal Containers (UC) has implemented Sales Cloud and it has been noticed that Sales reps are not entering enough data to run insightful reports and dashboards. UC executives would like to monitor and measure data quality metrics. What solution addresses this requirement?

Question33: A data architect has been tasked with optimizing a data stewardship engagement for a Salesforce instance Which three areas of Salesforce should the architect review before proposing any design recommendation? Choose 3 answers

Question34: Which two best practices should be followed when using SOSL for searching?

Question35: UC has the following system:
Billing system.
Customer support system.
CRM system.
US has been having trouble with business intelligence across the different systems. Recently US implemented a master data management (MDM) solution that will be the system of truth for the customer records.
Which MDM data element is needed to allow reporting across these systems?

Question36: Universal Containers is exporting 40 million Account records from Salesforce using Informatica Cloud. The ETL tool fails and the query log indicates a full table scan time-out failure. What is the recommended solution?

Question37: Northern Trail Outfitters (NTO) wants to implement backup and restore for Salesforce data, Currently, it has data backup processes that runs weekly, which back up all Salesforce data to an enterprise data warehouse (EDW). NTO wants to move to daily backups and provide restore capability to avoid any data loss in case of outage.
What should a data architect recommend for a daily backup and restore solution?

Question38: Universal Containers (UC) uses Salesforce for tracking opportunities (Opportunity). UC uses an internal ERP system for tracking deliveries and invoicing. The ERP system supports SOAP API and OData for bi-directional integration between Salesforce and the ERP system. UC has about one million opportunities. For each opportunity, UC sends 12 invoices, one per month. UC sales reps have requirements to view current invoice status and invoice amount from the opportunity page. When creating an object to model invoices, what should the architect recommend, considering performance and data storage space?

Question39: Developers at Universal Containers need to build a report for the business which displays Accounts opened in the past year grouped by industry. This report will also include information from contacts, opportunities, and orders. There are several million Accounts in the system. Which two options should be recommended to make this report perform well and satisfy the business need?

Question40: A customer wishes to migrate 700,000 Account records in a single migration into Salesforce. What is the recommended solution to migrate these records while minimizing migration time?

Question41: UC is planning a massive SF implementation with large volumes of dat
a. As part of the org's implementation, several roles, territories, groups, and sharing rules have been configured. The data architect has been tasked with loading all of the required data, including user data, in a timely manner.
What should a data architect do to minimize data load times due to system calculations?

Question42: US is implementing salesforce and will be using salesforce to track customer complaints, provide white papers on products and provide subscription (Fee) - based support.
Which license type will US users need to fulfil US's requirements?

Question43: Universal Containers (UC) has 1,000 accounts and 50,000 opportunities. UC has an enterprise security requirement to export all sales data outside of Salesforce on a weekly basis. The security requirement also calls for exporting key operational data that includes events such as file downloads, logins, logouts, etc. Which two recommended approaches would address the above requirement?

Question44: Universal Containers (UC) has over 10 million accounts with an average of 20 opportunities with each account. A Sales Executive at UC needs to generate a daily report for all opportunities in a specific opportunity stage.
Which two key considerations should be made to make sure the performance of the report is not degraded due to large data volume?

Question45: Northern Trail Outfitters (NTO) has the following systems:
Customer master-source of truth for customer information
Service cloud-customer support
Marketing cloud-marketing support
Enterprise data warehouse-business reporting
The customer data is duplicated across all these system and are not kept in sync. Customers are also complaining that they get repeated marketing emails and have to call into update their information.
NTO is planning to implement master data management (MDM) solution across the enterprise.
Which three data will an MDM tool solve?
Choose 3 answers

Question46: NTO has decided to franchise its brand. Upon implementation, 1000 franchisees will be able to access BTO's product information and track large customer sales and opportunities through a portal. The Franchisees will also be able to run monthly and quarterly sales reports and projections as well as view the reports in dashboards.
Which licenses does NTO need to provide these features to the Franchisees?

Question47: Universal Containers is planning out their archiving and purging plans going forward for their custom objects Topic__c and Comment__c. Several options are being considered, including analytics snapshots, offsite storage, scheduled purges, etc. Which three questions should be considered when designing an appropriate archiving strategy?

Question48: UC has been using SF for 10 years. Lately, users have noticed, that the pages load slowly when viewing Customer and Account list view.
To mitigate, UC will implement a data archive strategy to reduce the amount of data actively loaded.
Which 2 tasks are required to define the strategy? Choose 2 answers:

Question49: Universal Containers (UC) has a very large and complex Salesforce org with hundreds of validation rules and triggers. The triggers are responsible for system updates and data manipulation as records are created or updates by users. A majority of the automation tool within UC'' org were not designed to run during a data load. UC is importing 100,000 records into Salesforce across several objects over the weekend.
What should a data architect do to mitigate any unwanted results during the import?

Question50: A large insurance provider is looking to implement Salesforce. The following exist.
1. Multiple channel for lead acquisition
2. Duplication leads across channels
3. Poor customer experience and higher costs
On analysis, it found that there are duplicate leads that are resulting to mitigate the issues?

Question51: Universal Containers has a requirement to store more than 100 million records in salesforce and needs to create a custom big object to support this business requirement.
Which two tools should a data architect use to build custom object?

Question52: A casino is implementing Salesforce and is planning to build a customer 360 degree view for a customer who visits its resorts. The casino currently maintains the following systems that record customer activity: L Point-of-sale system: All purchases for a customer
2. Salesforce; All customer service activity and sales activities for a customer
3. Mobile app: All bookings, preferences, and browser activity for a customer
4. Marketing: All email, SMS, and social campaigns for a customer
Customer service agents using Salesforee would like to view the activities from all four systems to provide support to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?

Question53: Get Cloudy Consulting uses an invoicing system that has specific requirements. One requirement is that attachments associated with the Invoice_c custom object be classified by Types (i.e., ""Purchase Order"", ""Receipt"", etc.) so that reporting can be performed on invoices showing the number of attachments grouped by Type.
What should an Architect do to categorize the attachments to fulfill these requirements?

Question54: Universal Containers (UC) is implementing its new Internet of Things technology, which consists of smart containers that provide information on container temperature and humidity updated every 10 minutes back to UC. There are roughly 10,000 containers equipped with this technology with the number expected to increase to 50,000 across the next five years. It is essential that Salesforce user have access to current and historical temperature and humidity data for each container. What is the recommended solution?

Question55: What 2 data management policies does the data classification feature allow customers to classify in salesforce? Choose 2 answers:

Question56: Universal Containers (UC) has a custom discount request object set as a detail object with a custom product object as the master. There is a requirement to allow the creation of generic discount requests without the custom product object as its master record. What solution should an Architect recommend to UC?

Question57: Universal Containers has more than 10 million records in the Order_c object. The query has timed out when running a bulk query. What should be considered to resolve query timeout?

Question58: Cloud Kicks needs to purge detailed transactional records from Salesforce. The data should be aggregated at a summary level and available in Salesforce.
What are two automated approaches to fulfill this goal? (Choose two.)

Question59: Universal Containers has a large number of Opportunity fields (100) that they want to track field history on. Which two actions should an architect perform in order to meet this requirement? Choose 2 answers

Question60: Universal Containers (UC) has users complaining about reports timing out or simply taking too long to run What two actions should the data architect recommend to improve the reporting experience? Choose 2 answers

Question61: UC has millions of Cases and are running out of storage. Some user groups need to have access to historical cases for up to 7 years.
Which 2 solutions should a data architect recommend in order to minimize performance and storage issues?
Choose 2 answers:

Question62: To avoid creating duplicate Contacts, a customer frequently uses Data Loader to upsert Contact records into Salesforce. What common error should the data architect be aware of when using upsert?

Question63: Universal Containers (UC) wants to ensure their data on 100,000 Accounts pertaining mostly to US-based companies is enriched and cleansed on an ongoing basis. UC is looking for a solution that allows easy monitoring of key data quality metrics. What should be the recommended solution to meet this requirement?

Question64: US has released a new disaster recovery (DR)policy that states that cloud solutions need a business continuity plan in place separate from the cloud providers built in data recovery solution.
Which solution should a data architect use to comply with the DR policy?

Question65: Universal Containers (UC) is implementing Salesforce Sales Cloud and Service Cloud. As part of their implementation, they are planning to create a new custom object (Shipments), which will have a lookup relationship to Opportunities. When creating shipment records, Salesforce users need to manually input a customer reference, which is provided by customers, and will be stored in the Customer_Reference__c text custom field. Support agents will likely use this customer reference to search for Shipment records when resolving shipping issues. UC is expecting to have around 5 million shipment records created per year. What is the recommended solution to ensure that support agents using global search and reports can quickly find shipment records?

Question66: A customer needs a sales model that allows the following:
Opportunities need to be assigned to sales people based on the zip code.
Each sales person can be assigned to multiple zip codes.
Each zip code is assigned to a sales area definition. Sales is aggregated by sales area for reporting.
What should a data architect recommend?

Question67: NTO has outgrown its current salesforce org and will be migrating to new org shortly. As part of this process NTO will be migrating all of its metadata and dat a. NTO's data model in the source org has a complex relationship hierarchy with several master detail and lookup relationships across objects, which should be maintained in target org.
What 3 things should a data architect do to maintain the relationship hierarchy during migration?
Choose 3 answers:

Question68: NTO has decided that it is going to build a channel sales portal with the following requirements:
1. External resellers are able to authenticate to the portal with a login.
2. Lead data, opportunity data and order data are available to authenticated users.
3. Authenticated users many need to run reports and dashboards.
4. There is no need for more than 10 custom objects or additional file storage.
Which community cloud license type should a data architect recommend to meet the portal requirements?

Question69: NTO has multiple systems across its enterprise landscape including salesforce, with disparate version the customer records.
In salesforce, the customer is represented by the contact object.
NTO utilizes an MDM solution with these attributes:
1. The MDM solution keeps track of customer master with a master key.
2. The master key is a map to the record ID's from each external system that customer data is stored within.
3. The MDM solution provides de-duplication features, so it acts as the single source of truth.
How should a data architect implement the storage of master key within salesforce?

Question70: Universal Containers has 30 million case records. The Case object has 80 fields. Agents are reporting performance issues and time-outs while running case reports in the Salesforce org.
Which solution should a data architect recommend to improve reporting performance?

Question71: NTO would like to retrieve their SF orgs meta data programmatically for backup within a various external. Which API is the best fit for accomplishing this task?

Question72: Universal Containers (UC) is going thought major reorganization of their sales team. This would require changes to a large a number of group members and sharing rules. UCs administrator is concerned about long processing time and failure during the process.
What should a Data architect implement to make changes efficiently?

Question73: To address different compliance requirements, such as general data protection regulation (GDPR), personally identifiable information (PII), of health insurance Portability and Accountability Act (HIPPA) and others, a SF customer decided to categorize each data element in SF with the following:
Data owner
Security Level, such as confidential
Compliance types such as GDPR, PII, HIPPA
A compliance audit would require SF admins to generate reports to manage compliance.
What should a data architect recommend to address this requirement?

Question74: Universal Containers (UC) is implementing a new customer categorization process where customers should be assigned to a Gold, Silver, or Bronze category if they've purchased UC's new support service. Customers are expected to be evenly distributed across all three categories. Currently, UC has around 500,000 customers, and is expecting 1% of existing non-categorized customers to purchase UC's new support service every month over the next five years. What is the recommended solution to ensure long-term performance, bearing in mind the above requirements?

Question75: DreamHouse Realty has an integration that creates records in a Salesforce Custom Object. The Custom Object has a field marked as required on the page layout.
DreamHouse Realty has noticed that many of the records coming from the external system are missing data in this field.
The Architect needs to ensure this field always contains data coming from the source system.
Which two approaches should the Architect take? Choose 2 answers

Question76: Universal Containers is setting up an external Business Intelligence (BI) system and wants to extract 1,000,000 Contact records. What should be recommended to avoid timeouts during the export process?

Question77: Universal Containers has a large volume of Contact data going into Salesforce.com. There are 100,000 existing contact records. 200,000 new contacts will be loaded. The Contact object has an external ID field that is unique and must be populated for all existing records. What should the architect recommend to reduce data load processing time?

Question78: UC needs to load a large volume of leads into salesforce on a weekly basis. During this process the validation rules are disabled.
What should a data architect recommend to ensure data quality is maintained in salesforce.

Question79: Universal Containers (UC) has implemented Salesforce, UC is running out of storage and needs to have an archiving solution, UC would like to maintain two years of data in Saleforce and archive older data out of Salesforce.
Which solution should a data architect recommend as an archiving solution?

Question80: Universal Containers is creating a new B2C service offering for consumers to ship goods across continents. This is in addition to their well-established B2B offering. Their current Salesforce org uses the standard Account object to track B2B customers. They are expecting to have over 50,000,000 consumers over the next five years across their 50 business regions. B2C customers will be individuals. Household data is not required to be stored. What is the recommended data model for consumer account data to be stored in Salesforce?

Question81: All accounts and opportunities are created in Salesforce. Salesforce is integrated with three systems:
* An ERP system feeds order data into Salesforce and updates both Account and Opportunity records.
* An accounting system feeds invoice data into Salesforce and updates both Account and Opportunity records.
* A commission system feeds commission data into Salesforce and updates both Account and Opportunity records.
How should the architect determine which of these systems is the system of record?

Question82: Universal Containers has received complaints that customers are being called by multiple Sales Reps where the second Sales Rep that calls is unaware of the previous call by their coworker. What is a data quality problem that could cause this?

Question83: Universal Containers (UC) is launching an RFP to acquire a new accounting product available on AppExchange. UC is expecting to issue 5 million invoices per year, with each invoice containing an average of 10 line items. What should UC's Data Architect recommend to ensure scalability?

Question84: Universal Containers (UC) is concerned that data is being corrupted daily either through negligence or maliciousness. They want to implement a backup strategy to help recover any corrupted data or data mistakenly changed or even deleted. What should the data architect consider when designing a field -level audit and recovery plan?

Question85: Universal Container (UC) stores 10 million rows of inventory data in a cloud database, As part of creating a connected experience in Salesforce, UC would like to this inventory data to Sales Cloud without a import. UC has asked its data architect to determine if Salesforce Connect is needed.
Which three consideration should the data architect make when evaluating the need for Salesforce Connect?

Question86: Universal Containers has a rollup summary field on account to calculate the number of contacts associated with an account. During the account load, Salesforce is throwing an "UNABLE _TO_LOCK_ROW" error.
Which solution should a data architect recommend to resolve the error?